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Effective Communication |
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Prof. Deborah Tannen, author of You Just Don't Understand! and other books, talks about the subject for which she has become famous - how and why distinct ways of talking associated with men and women respectively often lead to misunderstanding and conflict. She shows how much of the confusion has its roots in the way small boys and girls learn to use language when playing with their same-gender peers, and how this impacts on differences in communication styles in later life, with special emphasis on the workplace.
This fascinating 80 minute lecture, interspersed with illustrative video clips of real-life conversations, is well-worth watching if you have the time. A word of caution: Prof. Tannen herself is quick to point out that many other influences besides gender(culture is only one of them) impact upon a person's style of communication, and thus there are many exceptions to every rule!
It could be illness, a critical financial problem, a bitter divorce or family quarrel...a friend or colleague with all the troubles of the world on her shoulders has chosen you to unburden herself on. How do you respond?
If you're like most of us, you probably either say "I really feel bad for you" (note the emphasis here on you, not the friend whose suffering!), or offer advice: "Why don't you....", or start telling a long story about something similar that happened to you or someone else.
But speaker Rick Goodfriend points out in this entertaining talk that what your friend wants is not Sympathy, nor Support nor a Story. What he's really after is Empathy. And although many people think the two terms are interchangeable,
sympathy and empathy are not at all the same thing!
Good morning, Mr...Mr...um..um..er.."Ww all know the feeling. Someone walks up to us at a party, convention hall or wherever. We've met several times in the past, but we have a sudden memory block - we just can't recall the name. In a social setting, it can be embarrassing enough, and if the other guy is a business client, it could even impact on your bottom line.
in his uusual polished style, communication expert Dr. Bill Lampton gives us seven tried, tested and easy-to-apply tips that should make remembering people's names a piece of cake from this point on.
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