Seven Best Conversation Practices

1. Ideally, conversation is a collaboration, not a performance. It is a process that should be "we-centered" rather than "I-centered." Persons able to collaborate in the give and take of conversation are demonstrating one of the very best practices.

2. High tolerance of differences others might have, such as political or religious views or values. Such a tolerance allows you to listen to most people without becoming emotionally upset.

3. Curiosity.

Basically, this means being genuinely interested in and curious about other people and their ideas. When you hold rigid views about others, you don't inquire and you stop learning new things. When you are truly curious, you can even be open to being wrong on a certain topic and willing to change your mind.

4. Listening, the forgotten skill

You might notice that if you rearrange the letters of listen you'll find silent. Add the skill of careful attention and seeking to understand and you'll be in a small and elite minority of conversers. The ability to remain comfortable with silence during a conversation (and without having to fill the silence with chatter) is a wonderful skill to practice and install.

5. Brevity: The ability to express yourself succinctly.

One of the most egregious but avoidable conversation habits is "blabber-mouthing" - rambling on and on, leaving little air-time for your conversational partner(s). Can you be simple and direct and brief? If so, you'll stand apart from others.

6. Having a listenable voice

Do others get pleasure when they hear your voice? Is it clearly audible? Are its qualities pleasant? As it happens, the voice we speak with is heard differently by others - which is why talkers are surprised when they hear their own recorded voice for the first time. "That doesn't sound like me," they'll say.

But that's the voice others are hearing. If you want to change your voice (yes, you can), you might consult an easy to understand An practical manual, Change Your Voice: Change Your Life: A Quick, Simple Plan for Finding and Using YOUR Natural Dynamic Voice by Morton Cooper.

7. Being congruent and authentic

As psychologist and author Dr. Mardy Grothe writes:

"When there is a discrepancy between our private and public selves, we suffer from "incongruity," a term I learned from the legendary psychologist Carl Rogers many years ago. The word "congruence" derives from a Latin word for harmony, and the psychological sense of the word is that there is a harmony between the way we truly are and the way we present ourselves to the world."

Congruence is a behavior demonstrated when our expressive systems are aligned. Our emotions match our words; our facial expressions and body language say the same thing.

Authenticity of a quality of being so that what we say is what we really mean. You are then "the real deal." What others hear and see is transparently genuine.

As author Richard Bach puts it:

"You know who you are inside, but people outside see something different. You can choose to become the image, and let go of who you are, or continue as you are and feel phony when you play the image."

And finally, Dr. Grothe again:

"When people strike an inauthentic pose, they fool only themselves. Everyone else knows."

Which of these seven best practices would be most helpful for you to make your own? Suggestion: Choose one with the biggest pay-off and little by little, add it to your repertoire of conversation skills.

Loren Ekroth © 2009, All rights reserved

Loren Ekroth, Ph.D. is a specialist in human communication and a national expert on conversation for business and social life. His articles and programs strengthen critical communication skills for business and professional people. Contact Loren at Loren@conversation-matters.com. Check out a wealth of valuable resources and articles at http://www.conversation-matters.com and subscribe to his weekly free Better Conversations ezine (which also entitles you to two very informative reports).

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