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Communicating With
Your Customers

Search here for the topic of your choice:


The Importance of Using Positive Language -- by Peggy Carlow

Using Your Voice to Put People At Ease -- by Susan Berkley

Press 1, Press 2 for Santa: a Satire - by Naomi Karten

How to Respond to Angry Customers -- by John Mehrmann

What's So Special About You? -- by JoAnna Brandi

Phone Rage: Victim or Unwilling Perpetrator? -- by Susan Berkley

The Great Boycott of 'Email Only' Customer Service -- by Dan Bobinski

Signs of the Times: On Visual Clutter and Information Overload
-- by Naomi Karten


Preventing Customer From Hell Experiences -- by Shaun Belding

How to Lose a Customer in Two Easy Steps -- by Dan Bobinski

What To Do When You Can't Say Yes -- by Shep Hyken

The Dangerous Customer -- by Shep Hyken

Are You Doing a Scriptease? -- by Andy Hanselman

First Words Make (or Break) First Impressions -- by Scott Ginsberg

Elevating Customer Service E-Mail from Adequate to Excellent
-- by Marilynne Rudick and Leslie O'Flahavan


Feel Good Factor: Customer Service Skills That Make a Difference - by Debra Fine

Answering E-Mail From Angry Customers
-- by Marilynne Rudick and Leslie O'Flahavan


Doesn't Anybody Work Here?: The Impact of Nametags
-- by Scott Ginsberg


The Sorriest Story I Ever Heard! -- by Shawna Schuh

What Does Your Telephone Say About You When You Are Away? -- by Mike McDaniel

The $400,000 Phone Call
-- by Pavla Michaela Polcarova


The Mistake Bounty : Mistakes Wanted, Dead or Alive! -- by Pavla Michaela Polcarova

Want to Keep Your Customers? Well, Watch Your Language!
-- by Debra J. Schmidt


See also: Marketing Strategies


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Home   Effective Communication Skills  Business Communication   Resource Guide    About Azriel