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Telemarketing and
Telephone Skills

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The Geek Weekly
New free multi-media program provides tips and tricks for using electronics to improve the quality of your life and further your career and business goals. Updated weekly.


How to Cure a Wimpy Voice -- by Susan Berkley

Do You Leave Annoying Voicemails? -- by Susan Berkley

Success Secrets for Telephone Interviews -- by Susan Berkley

Overcoming Mobile Phone Distractions in Business Meetings -- by Warwick John Fahy

Cold Calls: Lower Energy Voice Level Works Best -- by Susan Berkley

Stamp Out Bad Outgoing Voicemail --- by Susan Berkley

How to Maintain Energy on the Phone --- by Susan Berkley

Telephone Etiquette: Right Way to Make Calls -- by Heather Hansen

Press 1, Press 2 for Santa: a Satire - by Naomi Karten

How to End a Business Phone Call Tactfully - by Helen Wilkie

Phone Rage: Victim or Unwilling Perpetrator? -- by Susan Berkley

Improving Your Conference Calls -- by John Mehrmann

Are You a Cell Phone Sinner? - by Kate Zabriskie

Don't Call Us. We'll Call You: How to Lose a Job Over the Phone--
by Diane DiResta


Enticing Voicemail Messages -- by Jill Konrath

Five Tips for Keeping Your Business Calls Cordial and Professional
-- by David Duncan


Top Ten Telephone Basics for Customer Service -- by Shep Hyken

Productive Teleconferencing: Planning, Process and Protocol
-- by Laura Stack


Escaping Email and Voice-Mail Jail - by Dianna Booher

Prescriptions for Improving Your Phone Skills - by Suzanne Gaddis

Cell Phone Do's and Don'ts -- by Scott Ginsberg

How to Leave Professional Phone Messages - by Tracy Peterson Turner

What Does Your Telephone Say About You When You Are Away?
-- by BIG Mike McDaniel


How to Leave Voice Mail Messages That Get Returned
-- by Susan Berkley


How to Put Warmth Into Your Phone Calls Even When You're feeling Mad -- by Susan Berkley

See also: Marketing Skills and Customer Relations



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